Frequently Asked Questions

Our goal is to connect you with the most suitable employment opportunities, tailored specifically to your profile. To achieve this, we gather and utilize personal information, categorized as follows:

• Identity Data includes your name, username, title, date of birth, and identity verification documents.
• Contact Data encompasses your billing and delivery addresses, email addresses, and phone numbers.
• Qualifications and Working Experience Data covers your CV or resume, educational background, attended training courses and internships, work authorization documents, and any additional information you’ve included in your resume or CV, such as photos and videos from video interviews or training sessions.
• Social Media Data refers to the information available on your social media profiles, like LinkedIn, and any other details you publicly share or directly provide to us from your social media accounts.
• Technical Data consists of internet protocol (IP) addresses you use to access our Portal and other services, cookie details (as described in our Cookies Policy), your login data (including access times, dates, and durations), browser type and version, device time zone settings and location, browser plug-in types and versions, operating system and platform of your device, and other technologies on the devices you use to access our Portal.
• Phone Calls Data captures the details of your interactions with us over the phone, including the caller ID, call time, date, and duration.
• Profile Data comprises your username and password, interests, preferences, feedback, and survey responses.
• Marketing Communications Data tracks your engagement with our email, SMS, phone, and other marketing initiatives.
• In certain instances, we may also collect ‘special categories of data’ or ‘sensitive information’, which we refer to as Sensitive Data. This might include (where applicable) information about any disabilities to ensure workplace accommodations, along with diversity-related data (such as racial or ethnic origin, among others).

The scope of information we collect depends on specific circumstances, local laws, and requirements, all aimed at providing you with employment opportunities that align with your individual situation and interests.

The personal information we gather about you is sourced from the application forms or any other documents you provide to us, as well as your interactions with us and others during the application process.

Occasionally, we may also obtain personal information about you from third parties. This could include recruitment agencies we partner with, other entities within our corporate group if your information was transferred to us from another entity within our network, or from public sources like LinkedIn and Twitter, always ensuring compliance with relevant laws.

Providing your personal information to us is not mandatory. However, without receiving the necessary minimum information from you, our ability to collaborate or deliver our services to you would be constrained. This includes assessing your suitability for positions we offer.

Additionally, choosing to provide only limited personal information may restrict the range of services available to you from our end.

Yes, we incorporate artificial intelligence (AI) into our processes when appropriate. However, it’s important to note that we do not engage in any form of automated decision-making or profiling using your personal information that results in legal or similarly significant effects on you. Automated decision-making refers to decisions made entirely through technological means without human involvement, while profiling involves analyzing personal information with technology to assess certain personal aspects.

Our approach to utilizing technology involves a blend of AI and human oversight. We leverage various technologies to process and analyze data, but human judgment is always a key component of our decision-making process. These technologies are employed to assist our skilled team in handling the extensive data and applications we receive, ensuring efficiency and accuracy.

We might employ AI, including machine learning, logic- or knowledge-based systems, and statistical methods, to enhance the services we provide to you and our clients. However, any decision that has a direct impact on you is made by our professional recruiters, ensuring that the use of AI does not replace human discretion and judgment.

For instance, in the process of identifying suitable candidates for our clients, we may use AI to analyze our candidate database based on criteria such as job titles, availability, skill sets, assessment scores, and preferred locations. This aids in creating a curated shortlist of candidates who closely match the client’s needs. Yet, the final decision-making authority rests with our human experts, who ensure that the application of AI complements our commitment to personal and professional service delivery.

As previously indicated, we often share your personal information with third parties to fulfill the objectives outlined earlier. This sharing occurs under specific circumstances:

• To Our Suppliers: We collaborate with suppliers to perform administrative and operational tasks essential to our relationship with you. These suppliers are bound by contractual and legal duties to protect the confidentiality and privacy of your data, accessing only what is necessary for their roles. Our suppliers typically include IT service providers (for hosting or supporting our IT infrastructure, including your data), premises management firms (for physical security at our offices, requiring your information for access), and back office finance and accounting providers (for managing financial transactions related to candidates).
• To IT and Technology Service Providers: We work with companies that offer IT and technology solutions, such as video interviewing and skills assessment tools.
• To Our Clients/Prospective Employers: We share your information with clients offering jobs or assignments that match your interests or who find your profile appealing, either as part of our contractual obligations or in anticipation of entering into a contract. These clients are also bound by confidentiality obligations towards us and you.
• To Government or Law Enforcement: If deemed legally necessary or advisable, we may share your data with government bodies, police, regulators, or law enforcement authorities at our discretion.
• To Prospective Sellers or Buyers: In the event of a business transaction such as a merger, acquisition, or sale, your information may be disclosed to potential sellers, buyers, and their advisors as part of the due diligence process.

This sharing of information is integral to providing you with the best possible service and opportunities, while also ensuring compliance with our legal obligations and safeguarding your privacy.

Personal information may be transferred to and processed in various countries, both within and outside the United Arab Emirates. For a comprehensive list of countries where we operate, please visit our website at www.successfactor.ae.

We commit to transferring data only to entities mentioned in the previously discussed sections, located outside the United Arab Emirates, which adhere to an adequate level of data protection as stipulated by relevant data protection laws. Alternatively, we ensure that appropriate safeguards are in place to maintain the privacy of your information, in line with our company’s stringent privacy standards.

In cases where we transfer your information to other countries, including potentially Europe, we guarantee the protection of your data in accordance with this Privacy Notice and in compliance with all governing legal frameworks.

Should you require further details regarding these data transfers or wish to obtain a copy of the protective measures we employ, please feel free to contact us using the provided contact information.

Under the prevailing data protection regulations, you are accorded the following rights regarding your personal information:

• Right to Access and Obtain a Copy of Your Personal Information: You have the right to confirm if we are processing your personal information and, if so, access some of this information and receive specific details about its processing. In certain instances, you can request an electronic copy of your information. Under specific conditions, you also have the right to have your personal information transferred to a third party of your choice.
• Right to Correct Your Personal Information: Should you identify any inaccuracies in the personal information we hold about you, you are entitled to request corrections or updates. We encourage you to use the self-service portal, where possible, to update your details directly.
• Right to Be Forgotten or Delete Personal Information: You may request the deletion of your personal information under certain conditions. Such requests will be assessed on a case-by-case basis, considering any legal obligations we may have to retain data. If it is determined that your request for deletion complies with legal standards, we will proceed with the deletion promptly. Please note, deleting your data may result in the discontinuation of our services to you. Should you choose to re-register with us, you would need to re-submit your information.
• Right to Restrict or Object to Processing: In specific scenarios, you have the right to restrict or object to our processing of your personal information, particularly if it pertains to your unique situation.
• Right to Withdraw Consent: At any point, you may withdraw your consent for us to process your personal information, especially in cases where our processing is based on your consent. This withdrawal will not impact the legality of any processing that occurred prior to your withdrawal. Post-withdrawal, it might become impossible for us to offer certain services or products. We will inform you accordingly at the time of your consent withdrawal.

To exercise any of these rights, please reach out to us via email at privacy@successfactor.ae.

Additionally, you possess the right to file a complaint with the data protection authority in your residence or workplace, or where an issue regarding your personal information emerges.

It is your responsibility to ensure the security of your login information for the Portal, especially your password, whether it is assigned by us or selected by you. Your login credentials are intended solely for your use. Sharing your credentials or any other account details with others is strictly prohibited.

The provisions of this Privacy Notice are subject to updates or modifications over time. Should there be any significant changes, we will communicate these alterations by posting a notice on our Portal and/or website, or through other communication methods at our disposal.

Should you:

• Have any inquiries or concerns about this Privacy Notice,
• Seek additional details on how we safeguard your information, particularly during international transfers, or
• Wish to connect with Success Factor’s Data Protection Officer (DPO) or our local Privacy Lead, please reach out to Success Factor’s DPO at info@successfactor.ae or our local Privacy Lead at privacy@successfactor.ae
• To exercise any rights regarding your personal information, kindly contact us at info@successfactor.ae